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Biography

Dr. Thomas J. Norman teaches in the management department of California State University- Dominguez Hills in the Los Angeles area.  Thomas received his Ph.D. in Human Resource and Industrial Relations from the University of Minnesota and his B.A. in Social Studies, cum laude, from Harvard University. His research focuses on the impact of globalization on the employment relationship, with a focus on outsourcing and offshoring.  He is currently conducting a multi-year study on the hidden costs of business process outsourcing activities such as the impact on employee retention and customer satisfaction.  Prior to his move into academia Thomas held various management positions at several leading corporations, including:  Procter & Gamble, Sun Microsystems, US Bancorp and Wells Fargo.

Research Interests

Globalization, Outsourcing, Human Resources, Management Education, Arbitration

Teaching Interests

Management, Human Resources, Organization Theory, Organizational Behavior, Labor Relations

Fellowships and Awards

• Best Student Paper Award, Western Decision Sciences Institute, 2009

• Scholarship of Teaching & Learning Grant, CSU-Dominguez Hills, 2008 & 2009

• CSU-Dominguez Hills, RSCAAP Sally Casanova Research Grant, Summer 2008

• CSU-Dominguez Hills, Center for Teaching Award for Use of Technology in Teaching, 2007

• University of Minnesota’s Human Resource Research Institute Research Grant, 2007

• University of Minnesota’s Graduate and Professional Student Association Travel Grant, 2006

• International Performance Improvement Society Award for Process Improvement at Sun Microsystems Global Sales Organization, 2001

• Institute for International Studies Award for study abroad in Spain, 1997

• U.S. Department of Education, Foreign Language and Area Studies Award, 1997

• Industrial Relations Center’s Heneman Fellowship, 1996-1997

• Employment Management Association Fellowship, 1996

• Harvard University’s Dorot Fellowship for research in Israel, 1991

• Harvard University’s Institute of Politics summer research stipend, 1990

Certifications

Professional in Human Resources (PHR), Human Resource Certification Institute, 2008